Feel free to contact Ion Exchange, Inc. at 800-291-2143 with any questions that you may have in regard to ordering. In the event that we are out of the office, please leave a message, email or fax.
Ordering Information - Ion Exchange, Inc. tries to make ordering easy.
Native Seed - Ion Exchange, Inc., a native seed and plant nursery since 1988, goes to great lengths to assure you the highest quality seed available. All prices are subject to change without notice. We reserve the right to make substitutions in mixes based on availability; mix quality will not be compromised.
Return Policy for Seed - Any standard seed mix or individual species of seed, in original sealed packaging, may be returned within 30 days from date of purchase. All returned seed will be subject to a 25% restocking fee. Custom seed mixes are non-returnable.
Native Plants - Ion Exchange, Inc. guarantees that all plants / root systems will be healthy and of superior quality at time of shipment. All Prices are subject to change without notice. Plant orders are shipped from approximately April through October. We reserve the right to postpone shipment of any order during periods of extreme heat. Shipped plants are non-returnable.
Shipping and Handling - We can ship to virtually any address in the continental United States (except California) and Canada. Note that there are restrictions on some products. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Most orders are shipped UPS Ground (excluding seed packets). Native Seed is shipped Monday-Friday. Native Plants ship Monday - Wednesday to avoid hot weekend warehousing. MINIMUM $10.00 charge per shipment. Shipping charges for plants will be 15% of total order. Shipped plants and custom seed mixes are non-returnable.
Cancellations - A 25% cancellation fee will be charged on cancellations made prior to shipment.
Wholesale - Wholesale containerized plant prices are available to garden centers, nurseries, design, and installation companies with proper business credentials. Please contact us to qualify as a wholesale customer.
Thank you for choosing to do business with us. We enjoy "helping you create your own natural beauty". If you have any questions, suggestions or comments about our products or service, we want to hear from you.